Good to know
Frequently asked questions
What is the pet policy?
We allow large trained dogs. The pet fee is $240 for up to 2 dogs. Please let us know if you have more than 2. Contact us with the breed, age and weight of your dog before booking if you're unsure whether they fit the criteria.
What is the Wi-Fi speed? Can I work remotely?
You'll love our internet. We've got lightning-fast Starlink with speeds hitting 107 Mbps — perfect for everything from seamless video calls and file uploads to 4K streaming. Remote workers can confidently take calls with a creek view as their backdrop.
Does the kitchen come stocked?
Yes. We keep the kitchen stocked with herbs, spices and olive oil so even the most demanding chefs will be happy making a hearty meal. We also have plenty of the supplies you need for cooking, so you can feel right at home.
What bedding and towels do you provide?
We've got you completely covered. Your beds will be made with luxurious, hotel-quality linens, and we load up each bed with plenty of pillows. Each bathroom is stocked with bath, hand and face towels, and we keep a basket of extra adventure towels for drying off after creek splashing.
Will we have the property to ourselves?
Yes. The house is entirely yours during your stay, with no shared spaces. At Creekside Basecamp the basement is accessible only from outside and stays empty and locked.
What's the parking setup? Do I need 4-wheel drive?
You don't need 4-wheel drive — any regular car will make it fine. There's plenty of parking, with two spacious driveways that fit several cars and motorcycles, plus room for an RV and turnaround space for a trailer.
Are food delivery services available?
Yes, DoorDash delivers in Franklin. If you'd like to skip the grocery run on arrival day, Ingles Supermarket offers online ordering and we're happy to pick your order up and bring it to the house for a small service fee. Just message us ahead of time.
Do you have EV charging?
Not at the houses, but there are a handful of charging locations within 15 minutes. You can also plug into an outdoor outlet at the house.
How do you clean between guests?
We give the entire place a top-to-bottom deep clean between every guest. Surfaces sanitized, bathrooms disinfected and scrubbed, floors vacuumed, and all linens, towels and blankets washed and sanitized.
Do you offer discounts for longer stays?
We do. Select your dates in the booking calendar and any weekly or monthly discount shows automatically in your quote.
What are the best things to do in Franklin?
Have a look at our Things To Do page. The guidebook we share after booking also has a boatload of suggestions for the Franklin area, the Blue Ridge Mountains and the Great Smoky Mountains.
What is your cancellation policy?
The exact terms appear in the booking widget before you pay, and they vary by home and season. If anything's unclear, message us before booking and we'll walk you through it.
Still stuck? Send us a note — we answer fast.